Rivian, the electric vehicle startup that recently went public, has faced some challenges with its software updates for its R1T pickup truck. Some owners reported that their infotainment systems went blank and unresponsive after a recent update, preventing them from accessing features such as navigation, climate control, and music.
Rivian acknowledged the issue and said it was caused by a ‘fat finger’ error, meaning someone accidentally typed the wrong code during the update process. “We apologize for the inconvenience this has caused and are working hard to ensure this does not happen again,” a Rivian spokesperson said.
Rivian released a new app and a software over-the-air (OTA) update to fix the problem, but some owners might need to bring their vehicles to a service center for a physical update. The update also includes a new feature that lets owners schedule when they want their vehicle to start charging, which can help save money by taking advantage of off-peak electricity rates.
While some owners were frustrated by the software glitch, others were curious about what else they could do with their R1T’s infotainment system. MotorTrend discovered a secret software mode that allowed them to access diagnostic and engineering data, such as battery temperature, voltage, and current. “We were able to access this mode by holding down the volume and power buttons on the center console for about 10 seconds, then entering a four-digit code that we found online,” MotorTrend reported.
The secret mode also revealed some interesting details about the R1T’s performance, such as its top speed of 125 mph and its maximum power output of 562 kW. However, Rivian warned that accessing the secret mode could void the warranty and cause damage to the vehicle. “We strongly advise against accessing this mode as it is intended for engineering purposes only and could compromise the safety and functionality of your vehicle,” Rivian said.
Rivian’s software update issue highlights the challenges and opportunities of developing and deploying software for electric vehicles. As more features and functions become software-based, electric vehicle makers need to ensure that their updates are reliable, secure, and user-friendly. At the same time, software updates can also offer new ways to enhance the customer experience and differentiate the product from the competition.
– Rivian says ‘fat finger’ caused software update to brick infotainment systems, physical servicing may be required, Electrek, November 14, 2023
– Our 2022 Rivian R1T Has a Secret Software Mode, and We Accessed It, MotorTrend, November 15, 2023
– Rivian Releases App and Software OTA Update, Explains What Bricked Some of Its EVs, autoevolution, November 16, 2023
– How to Soft Reset my Rivian’s Infotainment System? Is it a simple fix?, YouTube, November 17, 2023